Refund policy

We stand behind the quality and effectiveness of our Excel Automation Platform. If you are not 100% satisfied with your purchase, we offer a straightforward 15-Day Money-Back Guarantee.

  • Product Type: Simply place your order, and the platform will be delivered to the email address provided at checkout after payment. - One-time payment | No installation required

  • Shipping & Fees: Not Applicable (No shipping fees or extra charges are ever applied).

2. Eligibility for a Full Refund (15-Day Guarantee)

You are eligible for a full refund of your purchase price if your request is submitted within 15 calendar days of your purchase date.

  • Deadline: All requests must be received before the end of the 15th day from the date of the original transaction.

  • Proof of Purchase: You must provide the original order number, transaction ID, or a copy of your purchase confirmation email.

 

3. Non-Refundable Items & Exceptions

  • After 15 Days: Any refund request submitted after the 15-day period has expired will be denied.

  • Subscription Renewals: If your purchase is a subscription, refunds are only applicable to the initial purchase within the 15-day window. Subsequent subscription renewal payments are non-refundable.

  • Abuse of Policy: We reserve the right to refuse a refund if we detect what we reasonably believe to be fraudulent activity or an abuse of our refund policy (e.g., repeatedly purchasing and refunding our product).

4. How to Request a Refund

To initiate a refund, please follow these simple steps:

  1. Contact Us: Send an email to mycountinginfo@gmail.com

  2. Subject Line: Use the subject line: "Refund Request - Order # [Your Order Number]".

  3. Required Information: In the body of the email, please include:

    • Your Full Name.

    • Your Order Number.

    • The Date of Purchase.

    • Optional: A brief reason for the refund (this helps us improve our product, but is not required for a valid refund within the 15-day period).

5. Refund Processing

Once your request is received and approved:

  • Access Revocation: Your access to the Excel automation platform will be immediately revoked.

  • Refund Method: Your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within [State your timeframe, e.g., 5-10] business days. Processing times may vary depending on your bank or payment provider.